When a refund is due
A refund is due when a booking you have paid for is cancelled and the cancellation falls in a window that carries a refund. Those windows, and the percentage attached to each, are set out in full in our Cancellation Policy:
- 100% for cancellations 48 hours or more before check-in.
- 50% for cancellations between 24 and 48 hours before check-in.
- No refund for cancellations less than 24 hours before check-in.
A refund is also due in full, whatever the timing, if the hotel is unable to honour a booking it has confirmed.
How the amount is calculated
The refund is the applicable percentage of the amount you have actually paid towards that booking. If you paid a part-payment, the percentage applies to that part-payment. Any amount still outstanding on the booking is simply cancelled along with it.
How the money is returned
- Refunds are issued through Razorpay, the payment provider that took the original payment.
- The money goes back to the same card, UPI ID, bank account or wallet you paid from. We cannot send a refund to a different account, and we will never ask you for your card or bank details to process one.
- Refunds are issued in Indian Rupees (INR), for the amount paid in rupees.
How long it takes
We issue the refund once the cancellation has been actioned. From that point the time it takes to appear is set by your bank or card issuer, not by us, and it varies between providers.
If the money has not reached you and you think it should have, contact us on +91 99650 99656 with your booking number and we will trace it with Razorpay.
Payments that did not complete
If a payment fails part-way through, money is sometimes debited and then returned automatically by your bank without a refund ever being needed. If you see a charge for a booking that was not confirmed, contact us before paying again and we will check it against the payment record.
Bookings made through other travel sites
If you booked through MakeMyTrip, Yatra or a similar channel, your payment went to that channel and any refund has to come back the same way. Please raise it with them.
Contact us about these terms
If anything here is unclear, or you want to raise a concern about a booking, a refund or your personal information, please contact us before you book:
- Hotel Meyyappaa, 315/15, MAM Building, Sekkalai Road, Karaikudi, Tamil Nadu 630001
- Phone: +91 99650 99656
- Email: info@hotelmeyyappaa.com
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